'토너이물질'에 해당되는 글 1건

  1. 2015.01.28 Madre Labs, problematic toner & ill-mannered customer service (28)

 

 

 

 

 

 

 

(product in problem : Witch Hazel Toner, unscented, non-alcohol.)

 

 

 

 

This is (hopefully) to be my final posting on Madre Labs. I just want to have the related facts listed here for my future reference, after which I shall stop bothering myself with the issue. I find it unrewarding to communicate with a brand which will not face the problem straight out. These people need to understand what customer claim really means, that it is they who need to make the effort and communicate, instead of sending back (may I say) improper replies.

 

My husband said that he fully is ready to communicate as far as it gets with the brand (customer center, chemist in charge, or whoever) but that, I will think it over. I mean, come on, we're dealing with a brand which is not even officially on sales in Korea (and which will continue to remain that way in the future...) and I don't feel like wasting effort in talking them out. But I would very much like to share my not-so-pleasant experience with whoever happens to read this posting.

 

Anyway, to save myself the trouble of jotting down every detail, I will list the emails that I have exchanged so far with Madre Labs customer center and add a quick view summary at the head. Summaries will be boxed in blue, and I may thrust in my comments in between lines, which I will mark in red.

 

 

 

 

<MYSELF : 26 Jan.>

 

Summary :

- Disputed material was not glass fiber, but not aloe percipitate either.

- It was benzoic acid crystal, which should not exist in the product, if according to the stated formula.

(For more detailed explanations : http://msds.tistory.com/43)

- Demand for a thorough quality check-up on product and proof that given problem has been improved

 

 

 

Full Text :

 

Thanks for your response.
 
After sending my email below, I had the substance tested.
Below are the result :
 
The fiber-looking material was not glass fiber, fortunately,
but was certainly not aloe percipitate as you claimed.
 
It was BENZOIC ACID CRYSTAL
which, again, should not exist in the given product
and is harmful for human use (especially to the eye)
 
No real harm done for me,
as I only used the product once
and iHerb said that they would immedately process a refund.
 
(I contacted iHerb's customer center, got a reply, thanked them for the swift refund,
and also demanded that they select their listed products more selectively in the future
as I had reasons to believe that the toner in problem should not be available in sales.)
 
Likewise,
I request that you implement a thorough check-up on (1) the formulation of your product and (2) the manufacturing process.
I also advise you to hold off the sales of the disputed product, until YOU can prove that its formula problem has been improved.
 
I have raised the issue as product purchaser and even processed a fully certified chemical test to find out the actual truth.
My preliminary guess on glass fiber was unfounded and I hereby rectify it.
 
Now, it is your responsibility as manufacturer to amend the problems.
I'll be looking forward to receiving your feedback on after-measures.

 

 

 

 

<Madre Labs : 26 Jan.>

 

Summary :

- We replied within 24 hours, so why did you share the issue with others.

- Have you read the ingredients? We have sodum benzoate included in formua, as preservative.

- (and the email included a list of questions. Let me quote a few of them. "Do we instruct peopel to use our toner in their eyes?" or "Why do you dislike our product?" or... I could go on. One really needs to see the full text to grasp the tone, which is why I have attached the entire email below.)

 

 

 

Full text :

 

Thank you for your email.
Our apologies but we are confused as you sent us an email on 1/26/2015 and claimed glass fibers were in our toner.  You stated you shared this info with many people.  We responded and within less than 24 hours you now claim the product contains Benzoic Acid Crystals. 
 
Have you read the list of our ingredients?  Please see below:
 
Purified water (aqua), rosa damascena (rose) oil extract, aloe barbadensis (aloe vera) leaf juice*, hamamelis virginiana (witch hazel) extract*, gluconolactone¹, sodium benzoate², glycerin*, citrus grandis (grapefruit) seed extract, citric acid.

 

(My notes : Sodium benzoate is legitimately used in the formula as preservative and it is not this substance that we called into question. It is benzoic acid crystal, which we presume was produced due to unforeseen chemical reaction, and it was this by-product which I claim poses potential dangers to the user. I did not once suggest that ML may not use a preservative system. Do stick to the point, guys.)

 

  1. Do you see that we use Sodium Benzoate in our formula? 
  2. Are you aware that Sodium Benzoate is used as a preservative and is considered GRAS?
  3. Are you aware that we need to use a preservative system?
  4. Who conducted your testing in less than one day?
  5. Can you provide the name of the Lab and the test methods?
  6. Why would you test our product without waiting for our reply?
  7. What did your test results find?  (It looks like your lab found that our toner did indeed contain Sodium Benzoate.)
  8. Do we instruct people to use our toner in their eyes or do we instruct them to ' Avoid Contact With Eyes '?
  9. There is nothing wrong with our formula and it is safe to use, in fact many of our customers love our toners.
  10. Why do you dislike our product?
  11. Why are you claiming that the product is not safe for topical use?  Please qualify your claims.
  12. Why should we hold off on sales?
  13. What problems do we need to amend? 
 We look forward to your detailed reply.
 
Thanks,
Customer Support

 

 

 

Additional email :

 

After looking at your blog, you may also want to have your husband analyze the competitive brand's ' Alcohol Free ' Witch Hazel Toner that you mention.
 
Ask him how an Alcohol-Free product with the 1st ingredient being ' Water ' can be Free of a Preservative System.  How would microbes be controlled in a product like this?  Please be aware that Grapefruit Seed Extract is not a natural preservative.

 

(My notes : Wow, they're asking a lot, for a brand which won't do much in return.)

 
Please get back to us with this info also as we are interested in your response.
 
Thanks,
Customer Support
 

 

 

 

<MYSELF : 27 Jan.>

 

 

Summary :

- As customer, I reported suspicions, which I am entitled to share with others.

- Once the customer files a quality complaint, the burden of proof should be upon the manufacturer, ML in this case.

- ML's initial email showed no signs that it will implement a proper test.

- As for the other questions, I will hold my answers as I find them inappropriate (and rude.)


 

 

Full text :

 

Hi,
Here's my response.
 
One :
I said I found substances "suspected of being glass fiber" but I most certainly added that in-depth lab test was needed.
Let me remind you (and it is absurd that I should even do this) that I have the right as customer to suggest allegations and demand for explanations, based upon these unfounded circumstances.
Things would have been different if I had "confirmed" the material to be glass fiber but I said that it "looked close enough and further test was needed." Now I would like to have one decent reason why I should not be able to share such allegations, either with iHerb, with my blog readers, or any of my acquaintances. I find it inconvenient and out of place that you should accuse me of sharing my observations with others, especially as my statement was not final and therefore not false.
 
Two :
Once the customer files a complaint on the quality of the product, the burden of proof should be upon the manufacturer, to find out the cause of the problem or to make the customer understand that there is indeed nothing wrong with the product.
Though it wasn't up to me to prove, I took the trouble of having the material tested, and I gave you the back-up facts. (which you didn't at all in your initial email.)
In your email, question No. 6, you ask "why I tested the product without waiting for your reply," but your reply had absolutely no answer to my problems, nor did it imply that you will make any efforts of the sort. You just said that the material was aloe-based. The test took place right after I received your initial email. Once I saw how you pushed me for answers, without offering me a single reason to believe your claim, I decided it would be better if I suggested any tangible result myself. (By the way, the test would not even have taken place if your email had not been so rude and pushy...)
 
Three :
As for other aggressive questions that you listed, I shall hold my answers. For example, "Why do you dislike our product?" This question is based on your (frustrated, it seems to me) presumption that I am going through all this trouble simply because I "don't like Madre Labs." I have suggested in sufficient details that I have found plausible quality faults in the product and I have so far obtained no rational explanation from you, but just accusations.
 
To be honest, I do not even have the desire to speak further with a brand which is facing the matter straight out and which just keeps accusing the customer for bringing up a problem. So, I first watch and see how you respond to my complaints in this email and then decide whether or not to communicate more on the lab information and other things that you asked.
 
I'll be waiting for your reply.

 

(My notes : I tried, oh man did I try, to remain as polite and reasonable as I could.) 

 

 

 

 

<Madre Labs : 27 Jan.>

 

Summary :

They decided to jot in their replies in between, adding up to my previous email.

 

 

Full text :

 

Hi,
Here's my response.
 
One :
I said I found substances "suspected of being glass fiber" but I most certainly added that in-depth lab test was needed.
 
We explained to you that our product did not contain glass fibers.  We have produced/sold 10's of thousands of our toners and this is the 1st time we have seen or heard of anything like this. 
 
We are aware and have always been aware that our toners did have Aloe precipitate present.  This is normal and cannot be avoided.  A gentle shake gets it back into solution.
 
  1. Would it be fair for us to want to conduct our own in-depth lab analysis with your bottle of product and the crystals seen in your pictures?
 
You Stated: 
"You will find the details below, on my blog :
I have already shared the problem in Korean with many others.
Hope to hear your explanation and planned actions ASAP."
 
  1. How quickly do you think we could investigate your claim?
  2. Don't you think we would need to see your actual bottle of toner to investigate this properly?
 
 
Let me remind you (and it is absurd that I should even do this) that I have the right as customer to suggest allegations and demand for explanations, based upon these unfounded circumstances.
 
 
  1. Did we once say that you could not ask questions and have genuine concerns?
  2. Are we not allowed to ask questions to get clarification or should we not respond?
  3. Why do you have to 'demand '?  Why not just ask and await our reply?
  4. Why not work with us so we can better assist?
 
 
Things would have been different if I had "confirmed" the material to be glass fiber but I said that it "looked close enough and further test was needed." Now I would like to have one decent reason why I should not be able to share such allegations, either with iHerb, with my blog readers, or any of my acquaintances. I find it inconvenient and out of place that you should accuse me of sharing my observations with others, especially as my statement was not final and therefore not false.
 
You are free to do as you want, but we feel it is fair/reasonable to 1st contact the manufacturer and allow them to investigate any and all issues.
 
You mentioned a competitive brand and you actually recommend it over our product.  We asked some simple questions about that branded product...we hope you will answer.
 
We asked:
  1. Ask him how an Alcohol-Free product with the 1st ingredient being ' Water ' can be Free of a Preservative System? 
  2. How would microbes be controlled in a product like this? 
We stated:
  1. Please be aware that Grapefruit Seed Extract is not a natural preservative.
  1. How is this competitive product so crystal clear?
Nine times out of 10 natural/organic-type ingredients impart color to a product like this unless the majority of ingredients are used in very small %'s. 
 
We do not do this.  Is it possible others do? 
 
 
 
Two :
Once the customer files a complaint on the quality of the product, the burden of proof should be upon the manufacturer, to find out the cause of the problem or to make the customer understand that there is indeed nothing wrong with the product.
Though it wasn't up to me to prove, I took the trouble of having the material tested, and I gave you the back-up facts. (which you didn't at all in your initial email.)
 
  1. How quickly do you think a typical investigation takes, especially when dealing with an overseas (you mention Korea so we assume you are in Korea) customer? 
  2. What do you think is a fair amount of time?
 
You stated:
It was BENZOIC ACID CRYSTAL
which, again, should not exist in the given product
and is harmful for human use (especially to the eye)
 
Please qualify this statement as the Sodium Benzoate we use in our formula is a safe preservative with GRAS status and it is necessary to our formula.  It is part of our preservative system.  Our Alcohol-free Toners need a preservative system as they contain water.  We need to control microbial growth. 
 
You stated:
' I have raised the issue as product purchaser and even processed a fully certified chemical test to find out the actual truth.'
 
  1. Please share the ' fully certified chemical test ' for our review. 
  2. Who ' fully certified ' your testing?
 
We would like to share this  ' fully certified chemical test ' with our chemist.
 
We do not recommend that people use our facial toner in their eyes.  We ask them to avoid getting our toners in their eyes.
 
In your email, question No. 6, you ask "why I tested the product without waiting for your reply," but your reply had absolutely no answer to my problems, nor did it imply that you will make any efforts of the sort. You just said that the material was aloe-based. The test took place right after I received your initial email. Once I saw how you pushed me for answers, without offering me a single reason to believe your claim, I decided it would be better if I suggested any tangible result myself. (By the way, the test would not even have taken place if your email had not been so rude and pushy...)
 
How was our email ' so rude and pushy... '
 
We answered your questions to the best of our ability.  The answers were truthful an accurate.
 
  1. How can we truly investigate something without having the product to inspect?
 
 
 
Three :
As for other aggressive questions that you listed, I shall hold my answers. For example, "Why do you dislike our product?" This question is based on your (frustrated, it seems to me) presumption that I am going through all this trouble simply because I "don't like Madre Labs." I have suggested in sufficient details that I have found plausible quality faults in the product and I have so far obtained no rational explanation from you, but just accusations.
 
Why are our questions designated as ' aggressive '?
 
Your emails and your blog posts are not ' pro ' Madre Labs.  Are we incorrect with our interpretation?
 
 
To be honest, I do not even have the desire to speak further with a brand which is facing the matter straight out and which just keeps accusing the customer for bringing up a problem. So, I first watch and see how you respond to my complaints in this email and then decide whether or not to communicate more on the lab information and other things that you asked.
 
We do not understand what you are stating here.  Our apologies. 
 

 

 

(My notes : They claim to have been accurate and truthful, and they deny the aggressiveness. Well... Let me put it this way. That's why I am listing all the emails here without a single correction. The judgment is each person's to make.)

 

 

 

 

<Madre Labs : 28 Jan.>

 

Summary :

- We have passed on the issue to our chemist.

- Can you ship the product to the U.S. for review?

- and the fully certified chemical test? and the related info?.

 

 

Full text :

 

How are you?
We have forwarded all of your emails and blog info to our Chemist.
We would like to continue with our investigation.
Can you please ship the product back to the United States for our review and testing?
Our Chemist would like to review a copy of your ' fully certified chemical test ' results.  Can you please include the name of the Testing Lab & Test Methods used?
Will you be responding to our email that was sent to you on 1/27/2015 at 3:58am (California Time)?
Please get back to us at your earliest possible convenience as we would like to determine why this has happened to your bottle of Toner.
We look forward to your prompt reply.
 
Thanks,
Customer Support

 

 

 

 

(My notes : Buh bye, now. I just hope that Google's search engine finds this intriguing and classifies this as a priority. BTW, my last posting would pop up on the first page, when one types in Madre Labs on Google. That posting is title "suspected glass fiber," which I would have corrected after the last test result but I admit, I no longer feel the need to.)

 

 

 

 

 

 

 

 

 

 

댓글을 달아 주세요

  1. 2015.01.29 16:06  댓글주소  수정/삭제  댓글쓰기

    비밀댓글입니다

    • 배자몽 2015.01.29 16:12 신고  댓글주소  수정/삭제

      하핫, 더이상 응대 안 할 겁니다. 제품을 보낼 생각은 더더욱 없구요. 이메일 주소는 스팸 등록할까 말까 생각 중이에요. 그나저나 이 기나긴 내용을 적절히 한글로 요약해서 발행해야 하는 게 일이군요 -_-;;;

  2. 2015.01.29 18:46  댓글주소  수정/삭제  댓글쓰기

    비밀댓글입니다

    • 배자몽 2015.01.30 12:23 신고  댓글주소  수정/삭제

      말을 해도 말을 듣는 게 아니라 말을 말아잡수시니 ㅋㅋㅋ 계속 대화하면 내 스트레스 지수만 높아질 것 같아 ㅋ 사실 고객 서비스 센터를 뛰어넘고 그 위의 보스랑 직접 얘기하고 싶음-_-

  3. 2015.01.29 19:13  댓글주소  수정/삭제  댓글쓰기

    비밀댓글입니다

    • 배자몽 2015.01.30 12:25 신고  댓글주소  수정/삭제

      그 말씀도 일리가 있네요. 다만, 얘네들이랑 컨택을 계속 해야 한다니 정신이 좀 아득해져옵니다 ㅋㅋㅋㅋㅋㅋㅋ 내가 4불짜리 토너 가지고 지금 뭐하고 있나, 라는 생각도 들고. 하지만 한쿡 소비자를 기만하는 이 몬때먹은 태도는 저도 눈꼴 시기 때문에-_-* 제품을 본사 발송하는 건 고려는 해볼게요~~~~

  4. 2015.01.29 21:36 예보라  댓글주소  수정/삭제  댓글쓰기

    와 팔로업 보려고 들어왔다가 뒷목잡고 가네요 하 참 일관되게 무례하군요...
    저도 구글에 madre labs 검색해보고 오는 길인데 부디 잠재 고객들이 이 브랜드의 대응을 보고 더이상 피해가 없었으면 하고 바랄 뿐입니다...

    • 배자몽 2015.01.30 12:29 신고  댓글주소  수정/삭제

      어찌나 일관성 있는지... 이메일 전문을 공개하는 데에 전혀 주저함이 아니 생기더라구요 ㅋㅋㅋㅋㅋㅋㅋ 자, 이제 이 내용을 한글로도 요약해서 발행해야 하는데... (먼산)

  5. 2015.01.29 22:38  댓글주소  수정/삭제  댓글쓰기

    비밀댓글입니다

    • 배자몽 2015.01.30 12:31 신고  댓글주소  수정/삭제

      그러게요. 제품에 문제가 있다니 유감이다, 라고 겸허하게 나왔더라면 이렇게 말꼬리 물기 식의 대화는 애당초 있지도 않았을 것을. (그리고 저도 굳이 실험실 보내서 성분 분석을 하지도 않을 거에요 ㅎㅎㅎ) 사람들이 구글에서 해당 글을 많이 클릭할수록 상위로 오르지 싶습니다. 호호호호.

  6. 2015.01.29 23:12 로안  댓글주소  수정/삭제  댓글쓰기

    우악 ㅋㅋㅋㅋ 댓글에 인용하려고 글 전반부에서 가장 맘에 안드는 질문들 몇개를 기억해뒀었는데 아래로 갈 수록 더 태산이네요.... 정말 어이가 없어서... 근데 솔직히 저 캐나다에서 비즈니스 수업 들을 때 CS파트 예시들이 거의 다 미국것들이었는데 비슷하게 황당한 사례들도 정말 많았어요... 얘네는 정말 어메이징하게 깔끔한 경우 아니면 이렇게 누가 고객인지 모를 경우 극단적으로 갈리는 듯.... 이 경우는 게다가 난독증에 유치함까지.....ㅋㅋㅋㅋㅋ 정말 쓸데없는 상대에게 기빨리셨겠어요... 정말 CS수업하면 교본으로 쓰고싶을 만큼 좋은(?) 사례네요^^.....

    • 배자몽 2015.01.30 12:33 신고  댓글주소  수정/삭제

      놀랍지 않습니까! ㅋㅋㅋㅋㅋ 어이가 없었다가, 열 받았다가, 웃겼다가, 심드렁해졌다가, 제 반응도 복합적이었어요 ㅋ 사실 엄청 친절한 대응까지 기대한 건 아니었는데 그래도 이건 예상치를 뛰어넘는달까. 무례함은 좀 차치하더라도 (물론 차치하기는 어렵지만) 저 난독증이 탑 오브 더 탑인 듯 합니다...

  7. 2015.01.30 01:14 nama  댓글주소  수정/삭제  댓글쓰기

    언니 그래도 쟤네 부담으로 제품 보내는 건 어때요? 발뺌 못하게 언니 몫으로 좀 덜어놓구요. 제품 안 보내면 있지도 않은 일로 쇼한다고 할까봐.미국같으면 BBB (소비자보호원)에 보내서 이딴게 customer service냐고 고소할만한 이멜이네요.

    • 배자몽 2015.01.30 12:34 신고  댓글주소  수정/삭제

      진지하게 고려는 해볼게. 솔찍히 귀찮다 + 얘네랑 더 이상 컨택하기 싫다 2중고가 있구려... 그나저나 너님 영문 댓글 왜 자꾸 없어짐? 티스토리가 그런 거 부지런히 모니터링하는 그런 성격은 아닌데;;;

  8. 2015.01.30 01:44 제이  댓글주소  수정/삭제  댓글쓰기

    자몽향기님! 이글루스 패뷰밸 상주잡니다. 개인적으로 이런 문제에 관심이 많아서 처음 이글루스에 글 올리셨을 때부터 보고있었는데 제가 다 혈압이 오르네요. 대체 저 cs담당자는 뭘 하는 인간인지 유치함은 기본 바탕에 책임 떠넘기기까지. 실질적 근거에 기반한 반박은 없고 말꼬리 붙들고 늘어지는 건 아주 탑급이네요. 브랜드 자체의 신뢰도까지 추락하게 만드는 저 인간 혹시 세이어스 마케팅팀?? 허허참...정작 지들이 자신있게 얘기할 수 있는건 우린 이거 눈에 바르라고 한 적 없다 말고는 뭐 없네요??
    아 정말 이런 소모적이고 어처구니없는 논쟁에 시달리시느라 고생이 많으셨어요. 동시에 굉장히 허무하네요. so sorry 한마디만 했어도 아 그래 한번쯤 실수할수도 있지 하고 넘어갈 수 있는 일을 이렇게 만들다니, 마드레랩스는 저 cs담당자를 자르는게 이미지 관리에 좋을거라 생각됩니다. 향기님 고생하셨어요!

    • 배자몽 2015.01.30 12:36 신고  댓글주소  수정/삭제

      그러게요? 친절한 대응까지는 바라지 않았지만 말꼬리 잡고 공격해놓고 거기에 (정중하게) 항의했더니 우리가 뭘 잘못했냐고 히스테리 부리는 건... 제 상식의 예상 범주에서 마이 벗어나네유 ㅋㅋㅋ 환불 조처해준 아이허브 담당자는 본인 실명으로 메일 썼는데 얘는 이름도 없고 ㅋ 그러고 보니 회사 대표 메일로 오간 이메일인데 이 사람의 단독 행동일까요 아니면 회사의 지시였을까요 ㅋㅋㅋ 어메이징;

  9. 2015.01.30 01:50 나마니  댓글주소  수정/삭제  댓글쓰기

    쥔장님이 제품을 테스트한 랩 공개하고 "Fully Certified Chemical Test"만 서로 인정하면 제품이 문제인지 랩 테스트 도중 발생된 건지 확인할 수 있을 지 않을까요? "집에서 해보니 이랬다~ 보다는 어느 기관에서 테스트 했는데 이랬다~"라고 하면 공신력이 있을 텐데.. 그리고 윗글 쓰신분이 언급하신것처럼 제품 덜어두고 제품 보내보세요. 그 회사도 출고분만 문제가 있는지 전체제품에 문제가 있는지 확인할 수 있도록 하면 좋을거 같네요

    • 배자몽 2015.01.30 13:20 신고  댓글주소  수정/삭제

      고려는 해봐야겠어요. 사실 집에서 한 게 아니라 정식 실험실 테스트한 게 맞는데 얘네들이 말을 이렇게 하니까 고분고분하게 자료 넘겨주고 하자는 대로 대화하기 싫어지는 심경이라서-_- 만약 보내게 되면 증거용으로 덜어두고 보내는 걸로 하려구요 :)

  10. 2015.01.31 02:03 이리  댓글주소  수정/삭제  댓글쓰기

    댁은 토너를 눈에 바르냐니ㅋㅋㅋㅋㅋㅋ 웬만하면 정독하려 했는데 순식간에 의지를 꺾어버리네요. 세상에....

    • 배자몽 2015.02.03 10:00 신고  댓글주소  수정/삭제

      도대체 우리가 언제 토너를 눈에 바르라고 했늬??? 이래놓고 agrressive 하지 않다니... 놀랍지 않슴미까! 아, 이 글 한글로 요약 발행해야 하는데 귀찮아서 못하고 있어요.......... ㄱ-

  11. 2015.02.02 15:32 마곡김여사  댓글주소  수정/삭제  댓글쓰기

    크헉 나같은 영어부진아도 왠지 궁금해서 읽어봤는데 열받게 만듬 헐
    여기서 연락끊으면 '역시 넌 구라쟁이 흥' 할까봐 난 제품 보냈으면 좋겠지만 느무 귀찮으려나?

    아 근데 쓰글것 무슨 중딩도 아니고 말꼬리잡으면서 틱틱대는거 같아서 왕짜증

    • 배자몽 2015.02.03 10:02 신고  댓글주소  수정/삭제

      글이 너무 길어졌는데 그래도 저걸 다 복붙하지 않을 수가 없ㅋ었ㅋ엉ㅋ 제품 보내보라는 피드백도 많은데 난 왜 이리 귀찮지... 보내는 과정 자체보다도 얘네랑 더 컨택해야 하는 게 생각만 해도 심히 피로하다...

  12. 2015.02.03 03:51 장모양  댓글주소  수정/삭제  댓글쓰기

    상종을 안하는 편이 좋을 스타일인거 같은데요..
    계속 지말만 하는거 같은데(영어가 짧아서...ㅎㅎ)
    별로 답이 안나올것 같아요~
    이정도면 여러가지 노고를 무릅쓰고 피드백을 한건데 못알아보는거
    같은데요~ 그냥 엔딩하신것이 현명하신거 같아요.. 어이는 없겠지만요~ 암튼 저 브랜드는 되도록 안사는 걸로~~

  13. 2015.03.21 02:14 윤느  댓글주소  수정/삭제  댓글쓰기

    오잉 영어능력자이셨군녀*3*멋져라♥.) 저런 고압적인 태도 짜증나네요 ㅋㅋ갑질하려는건 아니지만 내가 그네들 화장품 공짜로 얻은 것도 아니고 제값내고 쓰는데 ㅋㅋㅋ 진짜 돈쓰기 싫게 만드네여... 초딩하고 이야기하는 기분이셨겠어영. 보는 내가 다 짲응짲응.. 안쓰고말지!!

    • 배자몽 2015.03.23 10:55 신고  댓글주소  수정/삭제

      널리 알리기 위해서 한글로도 요약 버전을 올리려고 했는데... 이 글을 마지막으로 손 털고(?) 나니까 다시 되돌아보기가 귀찮아서 차일피일 미뤄버렸네요;;; 여튼, 사건의 전개는 이러하였습니다 ㅋㅋㅋ

  14. 2015.05.22 06:52  댓글주소  수정/삭제  댓글쓰기

    이럴경우 북미에서는 벌써 소송감입니다.
    나드리랩에서 쓴 Rude한 두번째 이메일 읽고 뒷목잡고 쓰러질뻔... 대단한 customer service납신듯하네요.
    소송으로 이어졌으면 그쪽에서 쉽게 빠져나가지 못했을텐데 말입죠. 물론 님의 엄청만 수고가 소요되겠지만.... 소송 변호사만 잘 만나면 별다른 진행도 하기전에 합의하자고 했을수도 있었을것 같아요.
    속시원한 영어실력에 놀라고 갑니다. 님 덕분에 마드리랩도 코리안을 우습게 보지 못하겠어요. ^^

    • 배자몽 2015.05.24 23:10 신고  댓글주소  수정/삭제

      저도 그 당시, 이 단계에서 - 이걸 귀찮아도 끝까지 가서 얘네들을 한번 엿먹여줄지 말지를 좀 고민은 했더랬지요. 하지만 도저히 내 인생에서 가성비 나오는 일이 아니라서 총정리만 하고 여기에서 접었어요. 이 정도면 정말 역대급 CS 대응 아닙니꽈! -_-b

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